Privacy Policy

Your privacy matters to us. Here's how we protect and handle your information.

Last Updated: January 13, 2025Effective Date: January 13, 2025

Introduction

Surrey Lane Publishing ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and company information
  • Project details and licensing requirements when submitting forms
  • Communication preferences and marketing consent
  • Payment and billing information for licensing transactions

Automatically Collected Information

When you visit our website, we automatically collect certain information:

  • IP address, browser type, and operating system
  • Pages visited, time spent on pages, and referral sources
  • Device information and screen resolution
  • Cookies and similar tracking technologies

How We Use Your Information

Primary Uses

  • 1Process licensing requests and provide quotes
  • 2Communicate about your projects and our services
  • 3Provide customer support and respond to inquiries
  • 4Process payments and manage licensing agreements

Secondary Uses

  • 1Improve our website and services
  • 2Send marketing communications (with consent)
  • 3Analyze usage patterns and preferences
  • 4Comply with legal obligations

Information Sharing and Disclosure

We Do Not Sell Your Information

Surrey Lane Publishing does not sell, trade, or rent your personal information to third parties for marketing purposes. We only share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

Data Security

Your Data is Protected

Technical Safeguards

  • • SSL encryption for data transmission
  • • Secure servers and databases
  • • Regular security audits and updates
  • • Access controls and authentication

Administrative Safeguards

  • • Employee training on data protection
  • • Limited access on need-to-know basis
  • • Confidentiality agreements
  • • Incident response procedures

While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Privacy Rights

Access & Portability

Request a copy of the personal information we have about you and receive it in a portable format.

Correction

Request correction of inaccurate or incomplete personal information we have about you.

Deletion

Request deletion of your personal information, subject to certain legal and business requirements.

Opt-Out

Unsubscribe from marketing communications at any time using the unsubscribe link or contacting us.

Restriction

Request restriction of processing of your personal information under certain circumstances.

Objection

Object to processing of your personal information for direct marketing or other purposes.

Cookies and Tracking

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

E

Essential

Required for basic website functionality

A

Analytics

Help us understand website usage

P

Preferences

Remember your settings and choices

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

Contact Us

Questions About Your Privacy?

If you have any questions about this Privacy Policy or our data practices, please use our website contact form or licensing inquiry system.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • • Posting the updated policy on our website
  • • Sending email notifications to registered users
  • • Displaying prominent notices on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.